Shipping policy

SHIPPING COST

All our orders are shipped at a Flat Rate:

  • Standard Shipping - $12.95 Australia Wide
  • Express Shipping - $24.95 Australia Wide
    Winter Rugs - Shipping Charge - $18

FREE SHIPPING for orders over $150 with the exclusion of Winter Rugs offered at sale prices, this will be charged at $18 for shipping.

TRACK YOUR ORDER

You will find the carrier details and tracking number in your shipping confirmation email. Please visit the carrier's website and quote the tracking number on your confirmation email. Or you can always contact the store on 1300 362 661

HOW THE ORDER IS PROCESSED

All orders received Monday to Friday prior to 3pm WST will be processed that day, or during busy periods (such as SALE days) the order may be processed the following day. Any order received Monday to Thursday, after 3pm, will be processed and dispatched the following day. Any order received on Friday, after 3pm or over the weekend, will be processed and dispatched on Monday. Our website product stock levels are adjusted daily and proven to be 99% accurate, however in the unfortunate situation where you purchase a product that is not in stock, we will contact you to discuss options.

EXPECTED DELIVERY TIME-FRAME

As mentioned above, we will generally process your order within 24 hours of payment, however in unforeseen circumstances or during the weekend this could be up to 3 days. Once dispatched, you will receive your order within 1-10 days, depending on the delivery service used and your location. Standard Shipping estimates 3-10 Business days, and Express Shipping estimates 1-5 Business days.

SHIPPING TERMS AND CONDITIONS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Saddles Plus.

LOCAL DELIVERY

The Local Delivery option is 100% FREE of charge. Local delivery is for all clients living in the Serpentine-Jarrahdale shire and North Dandalup and Wandi areas. Local Delivery is done every Wednesday. All orders placed by 3pm Tuesday's will be delivered the following day. A conformation will be sent to you once it has been delivered.  If you would like your order earlier please call 1300 362 661 and speak to one of our friendly team members who may be able to speed up the process for you!